Document e-mails: subjects, recipients, language and sender
This page gives the exact subject, recipient, language and sender of each e-mail that the workflow of a standard document module (for example Avvik, Kundetilfredshet or Styrende dokumenter) sends, and the language and sender of the other e-mails about documents. Use it to tell from the subject line why an e-mail came. The overview of all e-mails about documents, including following, comments, actions, Read & understood and date-based e-mails, is in E-mails and reminders about documents. Which steps, receivers and options a module has is your company’s own setup.
Workflow e-mails
Section titled “Workflow e-mails”Each subject below is followed by “ - “ and a name of the document. When the document has no title, “View document” is used as the name. The e-mails are sent shortly after the event.
| Subject | Sent when | Sent to | Not sent when | Language of the fixed texts | Content |
|---|---|---|---|---|---|
| “A document is waiting for your input” | The owner of a step sends the document on with Send. | The receiver chosen for the next step. | You send the document to yourself. | The sender’s language. | The sender’s name, that the document is waiting for your input, the sender’s Message if they wrote one, and a button that opens the document. The name after the subject is the document’s title when it is sent from the first step, and the name of the section it was sent from when it is sent from a later step. |
| “A document was rejected from receiver:” | A receiver rejects a step with the red button. | The owner of the previous step. When the rejected step was a form returned from outside ABMS, the person outside ABMS instead; see Choose the language for people outside ABMS. | No exception. | The language of the person who rejects. | Who rejected the document, their message, and a link to the document. The name after the subject is the document’s title. |
| “Your document has been published.” | The document is published. | The author: the person who owns the document’s first step. | The author both sent and received the last step, that is, approved their own last step. | The author’s language. | A greeting with the author’s first name, that the document was published, and a link to it. The name after the subject is the document’s title. |
| “A section was forwarded to you for further processing” | The owner of a step forwards their section. | The person the section is forwarded to. | No exception. | The language of the person who forwards. | Who forwarded the document, their message, and “Please approve and process the section that is sent to you or reject it if you are not correct receiver.”. The name after the subject is the document’s title. |
| “A forwarded section was rejected” | The person a section was forwarded to rejects it. | The person who forwarded the section. | No exception. | The language of the person who rejects. | Who rejected the forwarded section, and their message. The name after the subject is the document’s title. |
| “A document is waiting for approval” | A person outside ABMS returns a form you sent them. | You, the person who sent it externally. | The step is not set up to send this e-mail. Whether it is depends on how your company’s module is set up. | Not covered on this page. | “An external user has completed and returned this document for approval.” and a link to the document. |
The e-mail to the person outside ABMS when you send externally has the subject you write yourself; its fixed texts are in your language. See Send a document to someone outside ABMS.
Language and sender of the other e-mails about documents
Section titled “Language and sender of the other e-mails about documents”| Language of the fixed texts | Sender | |
|---|---|---|
| The workflow e-mails above | As in the table above: for a document sent on, a rejected step, a forwarded section and a rejected forwarded section, the language of the person who acted, not of the person who receives the e-mail; for “Your document has been published.”, the author’s language. | Your company’s own sender address when it has been set up; otherwise the Antenor BMS system address. |
| “Document updated”, to people who follow the document | The language of each person who receives it. | Your company’s own sender address when set up; otherwise the system address. |
| Read & understood: “A document is awaiting your accept” and “Reminder: A document is awaiting your accept” | The language of each person who receives it. | Your company’s own sender address when set up; otherwise the system address. |
| Comment e-mails: mentions, new comments and invitations | The language of each person who receives it. | Your company’s own sender address when set up; otherwise the system address. |
| Date-based e-mails: “Antenor BMS: One or more documents need your attention” | Not covered on this page. | The company’s own sender address when your company has set one up (see Send ABMS e-mails from your own domain), otherwise the Antenor BMS system address. |
| The e-mail to a person outside ABMS | The language of the person who sends it. | Your company’s own sender address when set up; otherwise the system address. |
How your company gets its own sender address is described in Send ABMS e-mails from your own domain.
Who does not get an e-mail
Section titled “Who does not get an e-mail”| Situation | Rule |
|---|---|
| You are the receiver of the step you send | No “A document is waiting for your input” e-mail is sent to you. |
| The author approves their own last step | No “Your document has been published.” e-mail is sent to the author. Followers still get “Document updated”, the author included if they follow the document. |
| A follower’s user has been deactivated | The deactivated user gets no “Document updated” e-mail. |
| Someone confirms a Read & understood request | The person who asked gets no e-mail. |