Get help from Antenor support
To contact Antenor support, send an e-mail to support@antenor-otg.com. That is the main rule for questions and problems that nobody in your company can solve. Many questions are faster to settle with your user administrator, who manages users and rights in your company; ask them first about rights, missing modules, users, ownership transfer, company menus and dashboard widgets. Assistance from Antenor is ordered in writing by your user administrator and may be billed at Antenor’s standard rates.
Before you start
Section titled “Before you start”- Check whether your user administrator can help. Ask your user administrator, not Antenor support, when:
- you are missing a right, a module or a New entry in the menu; see Give a user access rights
- a user must be added, deactivated or reactivated; see Add a user and Deactivate or reactivate a user
- someone’s documents and actions must be moved to a colleague; see Transfer ownership of a user’s items
- a company menu must be changed; see Build or edit a company menu
- the dashboard widgets must be changed; see Choose the dashboard widgets for your company
- Find your user administrator. The Super Users list on your User profile shows who they are; see Find your way after logging in.
- Some tasks only Antenor does. Your company contacts Antenor support for these:
- deleting a published document; see Delete or archive a document
- changing a module’s structure: fields, sections, field types, workflow steps, receivers, name or icon; see The module editor: module list, Index tab and field panels
- setting up or changing date-based e-mails; see E-mails and reminders about documents
- giving access to global fields when they are missing from the Super menu; see Add a value to a global field, with or without translation
- access to Diagrams; see Get access to Diagrams
- switching on forwarding for a workflow step; see Edit mode: buttons, the send dialog, the required-fields dialog
- sending ABMS e-mails from your company’s own domain; see Send ABMS e-mails from your own domain
- access to report data for Power BI or another tool; see Get report data into Power BI or another tool
- Write an e-mail to support@antenor-otg.com.
- Include:
- your company’s name
- the e-mail address you log in to ABMS with
- the module, and the document’s ID if your question is about a document; the ID is shown in the document’s info panel (i) and in lists, see Revisions and the info panel
- what you clicked and what you expected to happen
- the exact text of any message ABMS showed
- a screenshot
- Send the e-mail. Never send your password, to Antenor support or anyone else.
What you should see
Section titled “What you should see”Your request has reached Antenor support with what they need to start looking at it, without first having to ask you which company, user or document it is about.
Good to know
Section titled “Good to know”- Ordering assistance. Assistance from Antenor must be ordered in writing by your user administrator. Antenor assists at its standard rates on request.
- Changes to a module. To have a module’s structure changed, ask your user administrator to contact Antenor support.
- A document deleted by mistake. Nobody in your company can restore a deleted document; contact Antenor support. See Where your data is stored and how it is backed up.